![]() ![]() Me: “Sir, all surcharges were made clear before the contract was signed. Looking at the contract, I note who the salesperson was: our own franchisee, someone who is a stickler for going through the fine print, and who I know would not have missed details about surcharges on finance contracts. ![]() I should point out that this is a $2-per-month surcharge that doesn’t actually need to be paid any time soon it will accrue until the interest-free period ends and will start to be due then.Ĭustomer: “My mother took out this finance on my behalf because I’m unemployed and my attempts to obtain finance myself failed.” He quickly points out that she is a senior citizen on a pension and cannot afford a monthly surcharge on this contract. I notice quickly that the contract isn’t in his name but instead in the name of a woman, who turns out to be his mother. Trying to calm him down and defuse the scene occurring during our Saturday morning peak time, I take a look at the contract to see if I can work out what was sold to him and by whom (mostly hoping that if they’re about, they’ll disappear for a while). He starts screaming about being ripped off and blabbering whilst waving around a copy of a finance contract. We were generally a premium-priced store, but various “buy now, pay later” promotions coupled with aggressive sale pricing with “loss leader” products tended to attract customers who simply couldn’t really afford to otherwise be in our store. In my former life, I was the floor manager of a large computer retailer.
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